Listen to emergency recommendations provided by lead agencies such as local emergency management, civil defense, Red Cross, or police. Follow their recommendations.
Power Restoration FAQ
What can members do to help get their power back?
Before calling to report an outage:
- Check all circuit breakers or fuses to help determine if your service outage might be the result of a household problem. Learn more in our video, How to Check Circuit Breakers.
- Call a licensed electrician if you have significant water damage in your home that might make it unsafe or if the meter outside your home or any of the piping and wires on the wall of your home looked damaged.
Does YEC ever cut off power in advance because of anticipated damage?
YEC does not de-energize facilities because of anticipated damage such as flooding, ice or high winds. The disconnect devices on electrical equipment remain energized until a storm causes them to operate as designed and shut off current.
Why did a YEC line crew pass by my house without stopping?
It probably is because before service may be restored to you and your neighbors, work must be completed at another location.
Restoring power to homes and businesses is a top priority for York Electric Cooperative, but the safety of our members and employees always comes first – and it’s more important than ever to be cautious during extreme weather conditions. For workers in bucket trucks or attempting to climb poles and towers, high winds are very dangerous. Once a storm passes and winds drop to less than 30 miles per hour, we will safely begin diligently working on outages and bringing you power as quickly as possible.
Why am I the only house around without power?
There could be several reasons: Fuses or circuit breakers in your home could have tripped; trees could have fallen on your service; the transformer that serves you could have a blown fuse or other damage; the primary line could be de-energized because of damage; many YEC lines have more than one wire and your transformer may be the only one connected to the wire that is “dead”.
There is damage to the service wire leading to my house. What should I do?
Once damage to major lines has been repaired, YEC will work on lines serving individuals. At that time, we will determine if an electrician should fix the damage or if we can. Generally speaking, YEC will repair problems up to the weatherhead on overhead service and up to the meter on underground service. Past these points, an electrician is needed.