Welcome to York Electric's Storm Center, your one-stop location for links and resources. This comprehensive collection leads you to information on current power outages and how to report your own, storm preparation guidance, important safety instructions and know-how, a look at the power restoration process, and much more.
If you experience a power outage and have already checked your main breaker, please call PowerTouch: 1-866-374-1234, text OUTAGE to 352667*, use our mobile app, or log in to our Member Services portal.
*Please note, your cell phone number must be saved under the mobile field in your member profile for YEC to associate your cell phone number with your account when reporting by text.
Learn about and report outages in your area
Stay informed on what's happening right now, including current outages and YEC's social media posts on storm events.
Be sure to prepare for any type of storm
Always be ready for whatever nature throws your way, including tornados, hurricanes, floods, and outages in general.
Stay safe during storms and related outages
Storms are unpredictable, but you can follow simple steps to keep yourself, your family, and even your food safe for the duration.
Stay Safe During an Outage and Around Power Lines
Safety first! One way to make sure you use electricity responsibly is to be informed about electrical safety. Visit our safety section to get important tips for both indoor and outdoor activities.
Beware of Scams & Frauds Following Devastating Weather Events
Utility scams and fraudulent schemes often arise after severe weather events. Scammers use phone calls, texts, emails, fake websites, and even door-to-door visits to try to steal from you.
First, please be aware of anyone pretending to be a member services representative from York Electric who asks for your credit card information, banking details, or Social Security number via call, text, or email. Our strict policy is to NEVER ask for personal information or payment methods over the phone or through texts or emails.
Here are the other red flags that should tip you off to the “storm chaser” scam:
Offers for quick repair services. Always ask for an ID or a business license. Contact your insurance company first to see what your policy covers. Get offers in writing, but never pay anything or sign anything – especially regarding the rights to your insurance money – without doing your due diligence and researching the company (the Better Business Bureau is a great place to start.) Most importantly, do not succumb to the number one tool every scammer uses, pressure tactics.
Solicitation of donations in the names of well-known charities or “new” charities that are seemingly related specifically to this disaster, as they are often fake. Investigate the legitimacy of any charity before handing over a penny, never respond to unsolicited requests via phone, text, or email, and never click a link in an unsolicited email message.
Scammers are impersonating representatives from insurance providers or government agencies, like FEMA, offering relief in exchange for payment or requesting personal information to initiate the process.
Price-gouging for goods and services.
Offers of goods and services, requests for donations, pleas from seemingly legitimate community organizations, and more that come to your attention through social media should always be viewed suspiciously and vetted thoroughly before even a “like,” much less any engagement.
Finally, when you do pay for legitimate services or donations, never use cash, wire transfers, or mobile payment apps and services. Credit cards or checks are the safest, most traceable options.
We encourage members to report suspected scams to your cooperative, local authorities, and the National Center for Disaster Fraud at (866) 720-5721 or online at www.justice.gov/DisasterComplaintForm.
Be vigilant and also rest assured we’re watching out for you.