FAQ

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Text Messaging FAQ

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How do I update my cell phone number?

Log on to our Mem­ber Por­tal to update your account infor­ma­tion.
Cat­e­go­ry: Text Mes­sag­ing FAQ
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Does this cost money?

Stan­dard text mes­sag­ing rates will apply.

Cat­e­go­ry: Text Mes­sag­ing FAQ
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How do I sign up for text alerts?

First, make sure your cell phone num­ber is pop­u­lat­ed in the mobile num­ber option on your mem­ber pro­file. All data is pulled from what we have on file, so be sure to keep it cur­rent. Next, sim­ply text JOIN to 352667 and fol­low the prompts. If your cell phone num­ber is already in the data­base, you will need to text START to begin receiv­ing alerts. Reply STOP to can­cel and opt-out at any time. Mes­sage and data rates may apply.

Cat­e­go­ry: Text Mes­sag­ing FAQ
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What services can I access through text?

HELP – pro­vides you with the con­tact infor­ma­tion to our mem­ber ser­vices team and our web­site.

STOP – opts you out of future mes­sages.

BAL – pro­vides the cur­rent bal­ance on your account.

PAY – will process pay­ment by con­nect­ing to your online pay­ment pro­file. Please note, you must add a pay­ment pro­file on the online Mem­ber Por­tal before this fea­ture will work.

OUTAGE – will report a pow­er out­age at your loca­tion.

CALL – pro­vides the phone num­ber to con­tact our mem­ber ser­vices team.

Reply STOP to can­cel and opt-out at any time. Mes­sage and data rates may apply.

Cat­e­go­ry: Text Mes­sag­ing FAQ

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