FAQ

Yes! All crit­i­cal infor­ma­tion is encrypt­ed in every trans­ac­tion run through the Apps, and no per­son­al infor­ma­tion is stored on your mobile device. How­ev­er, mobile devices do offer you the abil­i­ty to store your login infor­ma­tion for apps installed on the device. If you choose to store your login infor­ma­tion, any per­son who has access to your mobile device can access your account.

No. Our Mobile App is com­plete­ly free to down­load and install.

Yes. From the list of accounts, either select the option to pay all accounts, or select spe­cif­ic accounts for your pay­ment. You can also make a pay­ment to a sin­gle account by select­ing the pay­ment option when that spe­cif­ic accoun­t’s details are dis­played.

The infor­ma­tion you see in the Mobile App is shown in real-time, so it’s always accu­rate. How­ev­er, if you keep your Mobile App open for an extend­ed peri­od of time, you should refresh the page by select­ing a new option in order to ensure the infor­ma­tion is still cur­rent.

Our App will dis­play PDF ver­sions of your avail­able bills using the PDF read­er you have on your smart device. We sup­port and rec­om­mend the Adobe PDF read­er for the best results on Android devices. On Android devices, if you do not have the Adobe PDF read­er already installed, our App will prompt you to install it from the Android Mar­ket to ensure you are able to dis­play and view your PDF bills cor­rect­ly.

You do not have to log in to view address­es or maps to our office loca­tions or even to get our con­tact infor­ma­tion. Sim­ply open the App and use the “Loca­tions” link at the bot­tom of the login screen.

Our Mobile Apps are native Apps that can be down­loaded and installed on your com­pat­i­ble mobile device, while a Mobile Web App is a web por­tal that runs direct­ly in the mobile brows­er on your smart phone or oth­er mobile device. The native Apps give you secure access to main­tain your account infor­ma­tion, to view your bills and your pay­ment his­to­ry, to man­age your alerts and reminders, and to make pay­ments on one or more accounts direct­ly from your mobile device.

The native Apps also allow you to reg­is­ter your accounts to receive push noti­fi­ca­tions for account mile­stones, such as an approach­ing or a missed due date. Push noti­fi­ca­tions are not avail­able through a Mobile Web App.

Our mobile apps are sup­port­ed on the fol­low­ing plat­forms:

[icon name=“android” class=”” unprefixed_class=“”] Android 2.3.3 and up [icon name=“apple” class=”” unprefixed_class=“”] iOS iOS 7.0 or lat­er

Yes. Once you’ve logged in, you’ll be direct­ed to a list of all of your accounts. To see the details for a spe­cif­ic account, sim­ply select that account and the details will dis­play above the list of accounts.

If you only have one account, the details for that account will show up as soon as you log in.

The first time you launch the App after installing it on your mobile device, you’ll be asked whether or not you want to enable push noti­fi­ca­tions for our App on your device. Select OK to enable push noti­fi­ca­tions. Next, be sure to select each indi­vid­ual account and enable the “Noti­fy” option for every account you want to receive push noti­fi­ca­tions on this spe­cif­ic device.

If you have our App installed on mul­ti­ple devices, don’t for­get to enable push noti­fi­ca­tions for your accounts on each device, as the push noti­fi­ca­tion set­tings for each account are device-spe­­cif­ic.

Our Mobile App is designed to give you fast, secure account access so you can eas­i­ly man­age your elec­tric ser­vice no mat­ter where you are. You can view your bal­ance, pay your bill, report an out­age, track your usage, mod­i­fy and main­tain your alerts and reminders, and stay con­nect­ed with us via Face­book, email, or phone.

Once the app is installed, you can search a map for the near­est office loca­tion and receive push noti­fi­ca­tions regard­ing your elec­tric ser­vice all on your smart devices.

Sim­ply look for our name in the App Store or in Google Play.

Our Mobile Apps are sup­port­ed on the fol­low­ing plat­forms:

• iOS (iPhone, iPod touch, and/or iPad)
• Android