Why is an automated outage line faster than talking to a live person?

We encour­age mem­bers to use 1–866–374‑1234 when­ev­er they have an out­age, but espe­cial­ly dur­ing wide­spread out­ages. This auto­mat­ed sys­tem can take many more calls than our employ­ees. An out­age noti­fi­ca­tion with all the per­ti­nent mem­ber and elec­tric dis­tri­b­u­tion sys­tem data need­ed to restore your pow­er is record­ed with­in sec­onds in our oper­a­tions cen­ter. It is extreme­ly impor­tant for YEC to have your up-to-date tele­phone num­ber — the one asso­ci­at­ed with your co-op account. Hav­ing your cor­rect phone num­ber will allow YEC to dis­patch crews as quick­ly as pos­si­ble.