FAQs

You should first refer to your dis­as­ter plan and call your home health nurse and physi­cian. You should noti­fy your fam­i­ly and/or friends and call… Con­tin­ue Read­ing My pow­er is out and I’m on life sup­port. What should I do?

Some smoke alarms are pow­ered by AC (alter­nat­ing cur­rent) and use a bat­tery back­up. When these units lose pow­er momen­tar­i­ly they may chirp sev­er­al times… Con­tin­ue Read­ing Why does my smoke detec­tor alarm sound when the pow­er goes off and comes back on?

Many peo­ple think that the loud noise they heard was the sound of a trans­former explod­ing, due to light­ning or oth­er extreme con­di­tions. This was… Con­tin­ue Read­ing What was the loud noise I heard out­side when my pow­er went out?

Dur­ing times of mul­ti­ple pow­er out­ages, YEC con­cen­trates our ini­tial restora­tion efforts in the areas and on the pow­er lines that restore elec­tric­i­ty to the… Con­tin­ue Read­ing Who gets their pow­er restored first?

This may be an inci­dence of par­tial pow­er. At this point, mem­bers should unplug large/major appli­ances such as refrig­er­a­tors, ovens, air con­di­tion­ers, etc., as this… Con­tin­ue Read­ing While my lights are on, they are dim. What is caus­ing this?

Some neigh­bor­hoods get elec­tric­i­ty from sev­er­al dif­fer­ent cir­cuits, so you may notice your lights are out, but your neigh­bors have pow­er. In such cas­es, the… Con­tin­ue Read­ing Why is my neighbor’s elec­tric­i­ty on but mine is off?

Momen­tary out­ages occur when a dis­tur­bance on the line is detect­ed. These dis­tur­bances could be caused by a light­ning strike, a squir­rel or tree branch… Con­tin­ue Read­ing Why do my lights ‘blink’ from time to time?

This depends on the amount of dam­age sus­tained and cur­rent con­di­tions. Field per­son­nel must com­plete a dam­age assess­ment before any reli­able esti­mate can be made.

YEC uses an auto­mat­ic phone answer­ing sys­tem to han­dle pow­er out­age reports. If your cor­rect phone num­ber is on file with our office, your phone… Con­tin­ue Read­ing When I report an out­age, why is it impor­tant for my cor­rect phone num­ber to be on file?

Call 1–866–374‑1234. York Elec­tric encour­ages you to call our 24-hour ‘Pow­er­Touch’ out­age report­ing sys­tem so we can quick­ly locate where the prob­lem is occur­ring and… Con­tin­ue Read­ing What do I do if my pow­er goes out?