FAQs

You could have a tripped cir­cuit break­er or blown fuse in your home­’s elec­tric pan­el, result­ing in par­tial ser­vice. If so, reset the break­er. You… Con­tin­ue Read­ing Why do I only have elec­tric­i­ty in part of my house?

Once dam­age to major lines has been repaired, YEC will work on lines serv­ing indi­vid­u­als. At that time, we will deter­mine if an elec­tri­cian should… Con­tin­ue Read­ing There is dam­age to the ser­vice wire lead­ing to my house. What should I do?

There could be sev­er­al rea­sons: Fus­es or cir­cuit break­ers in your home could have tripped; trees could have fall­en on your ser­vice; the trans­former that… Con­tin­ue Read­ing Why am I the only house around with­out pow­er?

It prob­a­bly is because before ser­vice may be restored to you and your neigh­bors, work must be com­plet­ed at anoth­er loca­tion. Restor­ing pow­er to homes… Con­tin­ue Read­ing Why did a YEC line crew pass by my house with­out stop­ping?

YEC does not de-ener­­gize facil­i­ties because of antic­i­pat­ed dam­age such as flood­ing, ice or high winds. The dis­con­nect devices on elec­tri­cal equip­ment remain ener­gized until… Con­tin­ue Read­ing Does YEC ever cut off pow­er in advance because of antic­i­pat­ed dam­age?

Lis­ten to emer­gency rec­om­men­da­tions pro­vid­ed by lead agen­cies such as local emer­gency man­age­ment, civ­il defense, Red Cross, or police. Fol­low their rec­om­men­da­tions.

If you have med­ical equip­ment nec­es­sary to sus­tain life or avoid severe med­ical com­pli­ca­tions, it is impor­tant to noti­fy YEC and fol­low the prop­er steps… Con­tin­ue Read­ing How does YEC pro­vide for mem­bers with life sus­tain­ing equip­ment?

Call any time you have a pow­er out­age. We are here to serve you. Once you report the out­age, try not to call YEC or… Con­tin­ue Read­ing Do I need to call more than once to report an out­age?

We encour­age mem­bers to use 1–866–374‑1234 when­ev­er they have an out­age, but espe­cial­ly dur­ing wide­spread out­ages. This auto­mat­ed sys­tem can take many more calls than… Con­tin­ue Read­ing Why is an auto­mat­ed out­age line faster than talk­ing to a live per­son?

If you expe­ri­ence a pow­er out­age and have already checked your main break­er, you should always alert YEC of your loca­tion. Please report your pow­er… Con­tin­ue Read­ing At what point should I call YEC?

Restor­ing pow­er after wide­spread out­ages is a big job that involves more than sim­ply throw­ing a switch or remov­ing a tree from a line. The… Con­tin­ue Read­ing What is York Electric’s pro­ce­dure for restor­ing pow­er?