FAQs

Before call­ing to report an out­age: Check all cir­cuit break­ers or fus­es to help deter­mine if your ser­vice out­age might be the result of a… Con­tin­ue Read­ing What can mem­bers do to help get their pow­er back?

If dam­age from a storm exceeds our capa­bil­i­ty to restore ser­vice in a rea­son­able time, we will request crews from oth­er coop­er­a­tives. Elec­tric coop­er­a­tives work… Con­tin­ue Read­ing What plans does YEC have to bring in out­side crews? How about nor­mal ser­vice calls and work need­ed in areas not affect­ed by the storm?

YEC works hard to update the local news media on the over­all progress of restora­tion efforts affect­ing the area. YEC issues infor­ma­tion releas­es to the… Con­tin­ue Read­ing What is my best source of infor­ma­tion on the restora­tion effort?

YEC’s ser­vice ter­ri­to­ry includes some 3,500 miles of elec­tri­cal dis­tri­b­u­tion line in a four-coun­­ty region. Restora­tion time, there­fore, depends to a large degree on how… Con­tin­ue Read­ing How long should restora­tion take fol­low­ing a storm? What could pro­long the effort?

Over­head ser­vices are more exposed to ice, high winds and fly­ing debris. Under­ground facil­i­ties are sub­ject to flood­ing. Dam­age to an over­head trans­former is often… Con­tin­ue Read­ing What are spe­cial vul­ner­a­bil­i­ties of under­ground and over­head elec­tric ser­vice? Why doesn’t YEC bury all over­head pow­er lines?

No. YEC main­tains and oper­ates facil­i­ties in a man­ner cal­cu­lat­ed to pro­vide safe and reli­able ser­vice. Dur­ing abnor­mal weath­er, we make every effort to pro­vide… Con­tin­ue Read­ing Will you pay for dam­age to per­son­al prop­er­ty due to pow­er qual­i­ty prob­lems caused by storms?

No. Since YEC has no con­trol over dam­age done to facil­i­ties dur­ing storms or oth­er nat­ur­al dis­as­ters, mem­bers at large could not be expect­ed to… Con­tin­ue Read­ing If YEC does not get my pow­er back on with­in a cer­tain time, do you pay for spoiled food?

Once your ser­vice is restored every effort will be made to keep it on. Keep in mind, how­ev­er, that as we repair oth­er parts of… Con­tin­ue Read­ing When my pow­er comes back on after a storm, will it stay on?

One of our top pri­or­i­ties will be to remove trees and debris that have dam­aged elec­tri­cal equip­ment and are pre­vent­ing ser­vice restora­tion. Mem­bers should not… Con­tin­ue Read­ing How will fall­en trees near pow­er lines be han­dled?

Start by learn­ing about gen­er­a­tor safe­ty with our handy instruc­tions. Con­nect­ing a portable or recre­ation­al vehi­cle (RV) gen­er­a­tor to home wiring can cause safe­ty prob­lems.… Con­tin­ue Read­ing How should I hook up my portable gen­er­a­tor?

You can’t! Con­sid­er all cables and wires ener­gized, whether elec­tri­cal, cable tele­vi­sion or tele­phone. After a storm any wire can be ener­gized if it falls… Con­tin­ue Read­ing When look­ing at dam­aged poles and line, how can I tell the dif­fer­ence between downed tele­phone, cable tele­vi­sion and elec­tri­cal lines? How can I tell if stand­ing water with wires in it is elec­tri­fied?