Having reliable service is something we take seriously at YEC, and we know our members prioritize. Continued maintenance, planning and expansion for growth are all part of how we support this important part of your service. Additionally, our employees are locals looking out for you, answering your questions and taking your calls.
Our team is proud to partner with other cooperatives for the benefit of our members. For example, thanks to our partnership with New Horizon Electric Cooperative in Laurens, we recently were able to replace several failing transmission poles without disrupting service for any members. It was no small feat, but a successful example of how we are always looking out for you.
Below are our key performance indicators on continued system improvements and other prominent ways our team served you in 2024. We’re proud of the work we’ve accomplished. In fact, from surveying our members, we earned a 96.5% satisfaction rate on the work we’ve done for you. We look forward to keeping up the trend in 2025.
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Construction & Maintenance: 5,313 poles inspected, 2,500 construction jobs, 274 miles of right-of-way trimmed, 150 poles replaced, 7.7 miles of line replaced to increase reliability, 3 miles of line moved underground, 1 new outage automation project, 1 new substation built
Daily Operations: 777,576 miles driven, 696,000+ billing statements mailed, 87,509 calls answered, 5,000 members with access to fiber internet, 3,764+ hours assisting members over the phone, 2,000 members utilizing rural internet partnership with Comporium, 1,092 new YEC members, 871 online support chats
Community Involvement: $4.2M benchmark reached in total returned to community through Operation Round Up (ORU) since 2000, $339.500 funding awarded through ORU, $20,000 Bright Ideas grants awarded, $13,500 scholarship funds awarded, 10,000+ members hosted at YEC events