A measured “thank you”

When you think of your co-op — and it real­ly is your co-op — we hope you know that our employ­ees and trustees are look­ing out for you. Our goal isn’t just deliv­er­ing reli­able elec­tric­i­ty at an afford­able price. For us, it’s all about improv­ing the qual­i­ty of life of our mem­bers — every sin­gle day.

From time to time, we check in with you and your fel­low co-op mem­bers to make sure we’re meet­ing that goal—and to find out where we can improve. You may remem­ber the sur­vey that was in the Novem­ber edi­tion of South Car­oli­na Liv­ing.

From Nov. 2 until Dec. 15, we — along with most of South Carolina’s oth­er elec­tric coop­er­a­tives — col­lect­ed those sur­veys.

The respons­es were sent off to the Amer­i­can Cus­tomer Sat­is­fac­tion Index (ACSI®), one of the old­est and most high­ly regard­ed indus­try sat­is­fac­tion stud­ies avail­able. ACSI is the real deal, pub­lish­ing cus­tomer sat­is­fac­tion scores for approx­i­mate­ly 400 com­pa­nies across about 40 indus­tries every year.

I’m pleased to report that York Elec­tric Coop­er­a­tive earned a 2023 ACSI® score of 93 on a 100-point scale.*

Your co-op had one of the top five high­est ACSI scores among all par­tic­i­pat­ing Touch­stone Ener­gy Coop­er­a­tives in 2023. For the sake of com­par­i­son, our score is much high­er than the aver­age rat­ing for investor-owned util­i­ties (72) and munic­i­pal util­i­ties (71), accord­ing to the 2023 ACSI Util­i­ty Sec­tor Report. Our score is even high­er than the aver­age scores of oth­er coop­er­a­tives across the coun­try (74).

To put it into even clear­er per­spec­tive, when I think about Chick-fil‑A, the first thing that comes to mind is their excel­lent cus­tomer ser­vice. Unsur­pris­ing­ly, the chain earned the fast-food industry’s high­est ACSI score in 2023. It was an 85.

I’m hon­ored that our mem­bers hold us in such high regard. And I’m excit­ed for the chal­lenge of con­tin­u­ing to meet a stan­dard that has been set so high.

I believe this score is a tes­ta­ment to our employ­ees. I see their com­mit­ment to ser­vice every day. Clear­ly, you see it too.

We know there is always room for improve­ment. That’s why we con­duct these sur­veys, and it’s why we are always look­ing for ways to bet­ter serve you.

On behalf of our employ­ees and board of trustees, thank you for being part of what makes this co-op spe­cial.

PAUL BASHA
Pres­i­dent and Chief Exec­u­tive Offi­cer

*Results based on data pro­vid­ed by York Elec­tric Coop­er­a­tive col­lect­ed between Nov. 2, 2023, and Dec. 15, 2023. ACSI® did not reg­u­late the sur­vey admin­is­tra­tion or sam­ple size. ACSI and its logo are reg­is­tered trade­marks of the Amer­i­can Cus­tomer Sat­is­fac­tion Index LLC. For more infor­ma­tion, please vis­it the ACSI web­site.