At YEC, we’re more than just a power company. We’re your trusted energy advisor and a proud community partner. Here are a few accomplishments we’re celebrating:
- Local Fort Mill student Carolyn Zheng won the 2020 Cooperative Children’s Book Challenge. We received a published copy of her book (A) to share last month! Be sure to visit your local library to borrow When Wind Meets Windmill!
- YEC is excited to announce STIWA Group will be moving their headquarters to near Carowinds Blvd., becoming a member of YEC. Bringing 44 new jobs and investing $3.7 million dollars into the project, the engineering and light company is a great addition to our area.
- YEC is giving a total of $13,000 to high school seniors in the next two months. It’s not too late to apply! See our Educational Opportunities to learn more.
- Construction continues on our Aycock School substation (B), which will serve members in the McConnells area.
- Our member services team answered 110,703 total phone calls in 2020 and 8,282 so far this year. Our team has adapted and continues to serve our members despite the pandemic ©.
- YEC crews responded to 100% of reported outages within one hour (D).
- We started construction on our Highway 49 expansion project to improve reliability and increase capacity.
Well, thanks!
At YEC, we like to make it a habit to ask our members how we’re doing in the customer service department. A few months ago, we wrapped up another American Customer Satisfaction Index (ACSI) survey. According to our members, we are still a top performer, scoring a 94! Our score of 94 is:
- Nearly 20 points higher than the national average.
- Nearly 15 points higher than the highest-scoring sector of Manufacturing/ Nondurable Goods.
- Nearly 22 points higher than the average score for the Energy Utilities sector.
Thank you for allowing us to serve you and for giving us feedback on how to improve.