Did you know?

At YEC, we’re more than just a pow­er com­pa­ny. We’re your trust­ed ener­gy advi­sor and a proud com­mu­ni­ty part­ner. Here are a few accom­plish­ments we’re cel­e­brat­ing:

  • Local Fort Mill stu­dent Car­olyn Zheng won the 2020 Coop­er­a­tive Chil­dren’s Book Chal­lenge. We received a pub­lished copy of her book (A) to share last month! Be sure to vis­it your local library to bor­row When Wind Meets Wind­mill!
  • YEC is excit­ed to announce STIWA Group will be mov­ing their head­quar­ters to near Carowinds Blvd., becom­ing a mem­ber of YEC. Bring­ing 44 new jobs and invest­ing $3.7 mil­lion dol­lars into the project, the engi­neer­ing and light com­pa­ny is a great addi­tion to our area.
  • YEC is giv­ing a total of $13,000 to high school seniors in the next two months. It’s not too late to apply! See our Edu­ca­tion­al Oppor­tu­ni­ties to learn more.
  • Con­struc­tion con­tin­ues on our Aycock School sub­sta­tion (B), which will serve mem­bers in the McConnells area.
  • Our mem­ber ser­vices team answered 110,703 total phone calls in 2020 and 8,282 so far this year. Our team has adapt­ed and con­tin­ues to serve our mem­bers despite the pan­dem­ic ©.
  • YEC crews respond­ed to 100% of report­ed out­ages with­in one hour (D).
  • We start­ed con­struc­tion on our High­way 49 expan­sion project to improve reli­a­bil­i­ty and increase capac­i­ty.
[Best_Wordpress_Gallery id=“12” gal_title=“2021 Accom­plish­ments”]

American Customer Satisfaction IndexWell, thanks!

At YEC, we like to make it a habit to ask our mem­bers how we’re doing in the cus­tomer ser­vice depart­ment. A few months ago, we wrapped up anoth­er Amer­i­can Cus­tomer Sat­is­fac­tion Index (ACSI) sur­vey. Accord­ing to our mem­bers, we are still a top per­former, scor­ing a 94! Our score of 94 is:

  • Near­ly 20 points high­er than the nation­al aver­age.
  • Near­ly 15 points high­er than the high­est-scor­ing sec­tor of Manufacturing/ Non­durable Goods.
  • Near­ly 22 points high­er than the aver­age score for the Ener­gy Util­i­ties sec­tor.

Thank you for allow­ing us to serve you and for giv­ing us feed­back on how to improve.