Success with Member Comfort

As part our 2019 Mem­ber Com­fort Ini­tia­tive, we have made com­mu­ni­ca­tion, tech­nol­o­gy, access to your co-op and infor­ma­tion a pri­or­i­ty at YEC. Let’s look back to review the new fea­tures that have been accom­plished this year:

• Text noti­fi­ca­tions and com­mu­ni­ca­tion through the num­ber 352667 for mem­bers who have a pop­u­lat­ed mobile phone on their account, includ­ing out­age report­ing, delin­quent notices, pay­ments and more
• Mobile device pay­ments for walk-in mem­bers at our York and Fort Mill office loca­tions
• Improved fea­tures on our YEC free mobile app. To down­load the app, please scan the code!
• Increased online com­mu­ni­ca­tion and out­reach for elec­tri­cal safe­ty and edu­ca­tion
• Instal­la­tions of equip­ment across our ser­vice ter­ri­to­ry to decrease out­ages caused by ani­mals, as well as spe­cif­ic atten­tion to right-of-way main­te­nance to keep trees away from the lines
• Research of blinks and pow­er out­ages to pin­point and address prob­lem areas through use of data ana­lyt­ics to decrease out­age num­bers
• Direct sur­veys to mem­bers to learn about ways we can improve and to increase lines of com­mu­ni­ca­tion with our mem­bers
• Updates and improve­ments to sub­sta­tions to increase reli­a­bil­i­ty

Thank you for allow­ing us to serve you in new and inno­v­a­tive ways!