No friction, no problem

Our mot­to here at YEC is look­ing out for our mem­bers. Look­ing out for you goes beyond pro­vid­ing reli­able ser­vice, it means mak­ing your life eas­i­er and your rela­tion­ship with your coop­er­a­tive effortless–frictionless. When the rub­ber meets the road, or rather when your lights go out, you con­tact our office, or when you receive your bill, we want you to have the best pos­si­ble expe­ri­ence. No muss, no fuss–just good, fric­tion­less ser­vice.

From our point of view, pro­vid­ing fric­tion­less ser­vice means going a step beyond pro­vid­ing afford­able, reli­able, safe ener­gy by antic­i­pat­ing and pre­vent­ing prob­lems. We want to save you time, pre­vent your call, and stay ahead of the curve. To accom­plish our goal this year we have invest­ed in our dis­tri­b­u­tion sys­tem to decrease the num­ber of out­ages by replac­ing old poles and wire, adding snake fenc­ing to our sub­sta­tions, adding ani­mal guards to our sys­tem, and inspect­ing twice as many poles and under­ground facil­i­ties. We rebuilt three sub­sta­tions to improve reli­a­bil­i­ty and increased the fre­quen­cy of our right of way cycle to keep the area clear around lines. Not to men­tion, tech­nol­o­gy is on our side. We are using more data ana­lyt­ics to spot out­age and brief ser­vice inter­rup­tion trends before they become a nui­sance to you.

We also think clear com­mu­ni­ca­tion to our mem­bers helps to improve your fric­tion­less ser­vice expe­ri­ence. There­fore in 2018, we have worked to increase com­mu­ni­ca­tion to our mem­bers by adding more social media aware­ness, redesign­ing our web­site, plac­ing proac­tive calls to mem­bers whose usage looks high­er than nor­mal and call­ing before planned out­ages occur.

But what about you? How you feel about your ser­vice expe­ri­ence from your coop­er­a­tive is most impor­tant, which is why we are focused on hear­ing your opin­ion. As a start, this year we called five mem­bers each week for ran­dom sur­veys on their ser­vice expe­ri­ences and asked for feed­back from online sur­veys. To take it a step fur­ther, we would like to invite you to take this oppor­tu­ni­ty to par­tic­i­pate in our ACSI sur­vey. Tell us how we are doing and, more impor­tant­ly, how we can improve for you. Mem­bers who par­tic­i­pate from now until Decem­ber 31, 2018, will be entered in a draw­ing for a $100 pow­er bill cred­it. Mail it back to us at the address pro­vid­ed, drop off your thoughts at one of our office loca­tions, scan and email the sur­vey to memberservices@yorkelectric.net, or give us a call to share your views at (803) 684‑4248.

 

We want to hear from you and are ded­i­cat­ed to being the best for our mem­bers. Thank you for help­ing us make 2018 suc­cess­ful. As a token of our appre­ci­a­tion and as a spe­cial Christ­mas sur­prise, please check here. We look for­ward to learn­ing from you, improv­ing from your advice and con­tin­u­ing to serve you. Wish­ing you a safe, hap­py and healthy Christ­mas sea­son.

Paul Basha
Pres­i­dent and Chief Exec­u­tive Offi­cer