YEC Scores High Marks for Customer Satisfaction

News & Announcements / 1 minute of reading /

American Customer Satisfaction IndexIt’s all part of a day’s work!

We’d like to thank all our mem­bers for help­ing us score a “95” on the Amer­i­can Cus­tomer Sat­is­fac­tion* Index.

Your feed­back puts York Elec­tric Coop­er­a­tive high­er than all oth­er com­pa­nies mea­sured by ACSI in the coun­try.

Dendy Lerner
Con­grat­u­la­tions to Dendy Lern­er, Fort Mill, who won the $100 pow­er bill cred­it in the draw­ing for return­ing the mem­ber sur­vey.

Even though ACSI rec­og­nizes “cus­tomer” sat­is­fac­tion, York Elec­tric mem­bers are in fact “own­ers.” That’s an impor­tant dis­tinc­tion. And it’s why we strive to pro­vide a lev­el of ser­vice that’s sec­ond to none.

We’re hon­ored with this high mark and your con­tin­ued vote of con­fi­dence and will remain a depend­able source of elec­tric­i­ty for all our mem­bers.

*Touch­stone Ener­gy ACSI mem­ber rat­ings using the ACSI cus­tomer sat­is­fac­tion sur­vey ques­tions are com­pared to the ACSI rat­ings of res­i­den­tial cus­tomers of the U.S. largest investor-owned ener­gy util­i­ties.

 

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