YEC receives high marks for member satisfaction

Electric co-op membership offers value far beyond affordable, reliable electricity.

York Electric received a score of 93 on the American Customer Satisfaction Index (ACSI). Our score is among the top in the nation, significantly higher than the national score of 84 for Touchstone Energy Cooperatives and 16 points higher than investor-owned utilities.

The ACSI is one of the most recognized measures of customer satisfaction for more than 230 companies in 47 industries and 10 economic sectors, as well as over 100 services, programs, and websites of federal government agencies. The industries include utilities, hotels, wireless phone and cable TV companies, and airlines. The ACSI benchmarks are a national indicator of the economic health of the U.S.

We are proud to have a high score among our members regarding their level of satisfaction, and we strive each and every day to provide a high level of service to our membership while providing affordable and reliable electric service.

Our employees take tremendous pride in the service we offer to our members, and I would like to commend all of them for their commitment to member service excellence. They are a very special group that really does care about those we serve. And member service, next to safety, is our highest priority.

I would also like to thank our members for the confidence you place in us, and for your support which we are so privileged to have. Recognizing that it takes years to earn that kind of trust, but mere moments to lose it, we’ll continue to work hard and focus on making sure our members are pleased with the service they receive from their cooperative.